SHIPPING POLICY

We use Royal Mail to ship our items.  All orders are made to order and processed within 5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

www.doggyduvetscosycats.com ships to addresses within the U.K.

We currently do not ship outside the UK.

Shipment Confirmation & Order Tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number.

 

Damages

 

www.doggyduvetscosycats.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

RETURN POLICY

You have ​14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

PAYMENT METHOD

Payments for products are made online through Wix. This software allows individuals and businesses to make and receive payments over the Internet. Wix provides the technical, fraud prevention, and banking infrastructure required to operate online payment systems.

Doggy Duvets & Cosy Cats.

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